Shipping & Returns

Shipping & Delivery

Metro Perth Delivery

  • Free delivery on orders over $500
  • Same-day delivery available (order by 2PM)
  • Standard delivery: 1-2 business days
  • Delivery fee: $15 for orders under $500

Regional WA Delivery

  • Free delivery on orders over $750
  • Delivery time: 2-5 business days
  • Regional delivery fee: $25-$45 depending on location
  • Contact us for remote area delivery quotes

Delivery Requirements

Someone over 18 must be present to receive alcohol deliveries. Valid ID required. We'll reschedule if no one is available.

Returns Policy

What We Accept

  • ✓ Damaged products received
  • ✓ Incorrect items delivered
  • ✓ Products with manufacturing defects
  • ✓ Unopened products within 7 days (case-by-case basis)

What We Don't Accept

  • ✗ Opened alcohol products (health regulations)
  • ✗ Products damaged after delivery
  • ✗ Change of mind returns on perishable items
  • ✗ Custom or special order items

Return Process

  1. 1. Contact us within 24 hours of delivery
  2. 2. Provide order number and photos if damaged
  3. 3. We'll arrange collection or provide return instructions
  4. 4. Refund/replacement processed within 5 business days

Contact for Returns

Email: returns@daarudirect.com.au

Phone: 1800 56 55 56

Hours: Mon-Fri 9AM-6PM AEST

Special Conditions

Large Orders (Pallets)

Pallet deliveries require forklift access or loading dock. Delivery arranged separately. Contact us for scheduling.

Interstate Shipping

Limited interstate shipping available. Contact trade team for quotes and licensing requirements.

Storage Requirements

Wine deliveries require temperature-controlled storage. We're not responsible for temperature damage after delivery.

Insurance

All deliveries insured during transit. Report any damage immediately upon delivery.

Questions About Shipping or Returns?

Our trade team is here to help with any delivery or return queries.

Call 1800 56 55 56 Email Trade Team
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