Shipping & Returns

Shipping Excellence

Fast & Secure Delivery Service

At Daaru Direct, we ensure your premium spirits arrive safely and on schedule. Our professional delivery network handles every order with precision and care.

Fully Insured Shipments
Age Verified Delivery

Delivery Coverage

Delivery Areas & Pricing

Metro Delivery

Free Delivery

On orders over $500

Same-Day Available

Order by 2PM for same-day delivery

Standard Delivery

1-2 business days, $15 fee under $500

Regional Victoria & NSW

Free Delivery

On orders over $500

Delivery Time

2-3 business days

Regional Fee

$15-$25 depending on location

Delivery Requirements

Someone over 18 must be present to receive alcohol deliveries. Valid ID required. We'll reschedule if no one is available.

Return Policy

Returns & Refunds

What We Accept

Damaged products received
Incorrect items delivered
Products with manufacturing defects
Unopened products within 7 days (case-by-case basis)

What We Don't Accept

Opened alcohol products (health regulations)
Products damaged after delivery
Change of mind returns on perishable items
Custom or special order items

Return Process

1
Contact us within 24 hours of delivery
2
Provide order number and photos if damaged
3
We arrange collection or return instructions
4
Refund/replacement processed within 5 business days

Contact for Returns

Trade Helpline 1800 56 55 56
Hours
Mon-Fri 9AM-6PM AEST

Special Conditions

Special Requirements

Large Orders (Pallets)

Pallet deliveries require forklift access or loading dock. Delivery arranged separately. Contact us for scheduling.

Interstate Shipping

Limited interstate shipping available. Contact trade team for quotes and licensing requirements.

Storage Requirements

Wine deliveries require temperature-controlled storage. We're not responsible for temperature damage after delivery.

Insurance

All deliveries insured during transit. Report any damage immediately upon delivery.

Get In Touch

Questions About Shipping?

Our logistics team can help with special delivery requirements or return inquiries. We're here to ensure your experience is seamless from order to delivery.

Call Logistics Team

Speak directly with our logistics specialists

1800 56 55 56

Email Logistics

Detailed inquiries and special requirements

contact@daarudirect.com

Operating Hours: Monday - Friday 8:00 AM - 6:00 PM, Saturday 9:00 AM - 2:00 PM

Our Responsibility

Sustainable Shipping

Eco-Friendly Partner

100% recyclable packaging materials
Carbon-neutral delivery fleet
Supporting sustainable wineries & breweries
Call Now