Question 1

How do I apply for a trade account?

Accepted Answer

Visit our Apply page to start your trade application. You'll need your ABN, business license, and liquor license details. The process typically takes 2-3 business days for approval.

Question 2

What documents do I need for a trade account?

Accepted Answer

Required documents include: Valid ABN, Business registration, Current liquor license, Business insurance certificate, and proof of business address. All documents must be current and valid.

Question 3

Is there a minimum order requirement?

Accepted Answer

Yes, our minimum order is $300 for trade accounts. This ensures cost-effective delivery and maintains our competitive pricing structure.

Question 4

How does trade pricing work?

Accepted Answer

Trade customers receive wholesale pricing typically 20-40% below retail depending on volume and product category. Pricing is tiered based on order quantities and customer tier level.

Question 5

What payment terms do you offer?

Accepted Answer

New accounts start with payment on delivery or credit card. Established customers can apply for 14-day or 30-day payment terms based on trading history and credit assessment.

Question 6

Do you offer volume discounts?

Accepted Answer

Yes, additional discounts apply for orders over $1,000, $2,500, and $5,000. Pallet quantities receive best pricing. Contact our trade team for volume pricing schedules.

Question 7

What are your delivery areas?

Accepted Answer

We deliver throughout metro areas. Same-day delivery available in metro areas for orders placed before 2PM. Regional deliveries take 2-5 business days.

Question 8

Can I track my order?

Accepted Answer

Yes, you'll receive tracking information via email once your order is dispatched. You can also call our trade team for real-time updates on your delivery.

Question 9

What if I need to change or cancel my order?

Accepted Answer

Orders can be modified or cancelled up to 2 hours after placement (before 11AM for same-day delivery). Contact our trade team immediately for any changes.

Question 10

Do you deliver on weekends?

Accepted Answer

Saturday delivery is available in metro areas. Sunday delivery by special arrangement for urgent orders. Regional deliveries are Monday-Friday only.

Question 11

Do you have exclusive or limited products?

Accepted Answer

Yes, we carry exclusive lines and limited releases not available through other distributors. Trade customers get first access to new arrivals and limited stock.

Question 12

Can you source specific products not in your catalog?

Accepted Answer

We can source most products through our supplier network. Special orders require advance payment and may take 1-2 weeks. Minimum quantities may apply.

Question 13

How do I know what's in stock?

Accepted Answer

Our online catalog shows real-time stock levels. For large orders, we recommend calling to confirm availability before placing your order.

Question 14

Do you provide product training or tastings?

Accepted Answer

Yes, we offer staff training sessions and product tastings for our trade customers. Contact our trade team to arrange sessions for your venue.

Question 15

Can you help with menu pairing suggestions?

Accepted Answer

Our trade team includes qualified sommeliers who can provide wine and food pairing advice, menu development support, and staff training.

Question 16

Do you offer marketing support?

Accepted Answer

We provide product information sheets, tasting notes, shelf talkers, and promotional materials. Custom marketing support available for significant accounts.

Question 17

Can you deliver to temporary events?

Accepted Answer

Yes, we can deliver to licensed events with proper temporary license documentation. Special arrangements required - contact us in advance.

Question 18

Do you deliver interstate?

Accepted Answer

Limited interstate delivery available depending on licensing requirements and destination. Contact our trade team for specific interstate inquiries.

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